RA REQUEST

A Return Authorization (RA) form is required for all MAG Maintenance Technologies and/or MAG Fadal components and part returns to MAG MT. This form is not to be used to return any Machine or Rotary Table to MAG.

Instructions:

1.       Use ONE RA form for each Invoice. Multiple parts with the same part number may be identified by the "Quantity" box below, if the symptoms/condition of the components are identical. For example, if there are two different part numbers being returned from the same Service Call, then two RA's are to be used. If there are three parts with the same part number from the same Machine or Rotary Table and from the same Service Call, use one RA form and identify "3" in the quantity box. If there are two components with the same part number, but from two different machines, then use two RA forms, one for each component. If there are two Service Calls on different days for the same component on the same machine, then use two RA forms, one for each component, representing two Service Calls.

2.       Fill out the heading for each RA returned, including the name of the person filling out the form, and the name of the Service Technician who replaced the component. Mark the check box to confirm that you accept and understand MAG MT ’s Return policy.

3.       Select ONE Reason for Return column from those listed and provide the information required in each box in the column. If two components are returned with the same part number from the same machine, but the Reason for Return is different for each, then use two RA forms.

A.       Machine or Rotary Table Warranty: Component or part is covered by the Machining Center or Rotary Table warranty for the period beginning at date of installation noted on the returned Warranty Registration Form.  WRF must be returned within 15 from the date the installation is complete.

B.       Part Warranty: Components or parts that are replaced on out-of-warranty Machining Centers or Rotary Tables are warranted for a period of 12 months from the date of shipment. MAG MT invoice number for the failed part and an attached copy of the Service Order to the customer are required to complete the credit. Credit will be issued at the invoiced price.

C.      Core Return (Failed Part): When a Core charge has been invoiced for a New or Remanufactured component, the failed like component may be returned for refund. Credit will be issued at stated Core Charge pricing.

D.      Return for Restock: Components returned for restock must be less than 1 year old, in original packaging, and in resellable condition. Credit will be discounted 15% for Restocking Charge as long as the original order included the machine serial number.  Credit will be discounted by 50% if no machine serial number was included on the original order. Full Restocking credits will be allowed up to 60 days after a component is discontinued.

4.       A valid Machine or Rotary Table serial number must be included on all RA's. Exceptions would be Return for Restock, parts that were never installed on a machine, and freight damage. If any Replacement Part is installed onto a machine (even temporarily), and returned for any failure reason, please include the model and serial number.

5.       Components and parts returned for warranty credit must be returned within 30 days of the Service Call date. Parts returned at later dates will be returned to the sender.

6.       Each component part returned must be packaged together with its RA form. Protect the form from oily components by using a plastic ziplock bag. Do not package multiple components within one box without attaching RA forms to each respective part. Do not ship or mail RA form separately from component, otherwise, the part will be returned to sender at customer expense.

7.       A copy of the Service Order as presented to the customer and MAG MT invoice (if available) for the part is required for "Machine Warranty" or "Part Warranty" returns.

8.       Fill out the "Reason for Return" box with a descriptive but brief reason. Avoid uninformative descriptions, such as "Bad" or "Don't work".

9.       Provide component serial numbers and/or date codes when available.

10.    Do not create permanent markings on our products, doing so will result in no credit and void warranty. Do not dis-assemble assemblies or take apart components. Do not return incomplete kits or partial kits.

11.    Warranty Parts returned are subject to validation testing and may, at MAG MT ’s discretion, be returned to sender if no problem is found (NPF). We reserve the right to reverse any credits based upon the result of the testing.

12.    Mark on the outside of every package with "RA#" and 5-digit authorized number on all returns.

13.    After obtaining RA Number, MAG MT needs to receive the shipment within 15 days. Otherwise, the RA will be deleted.

14.    Send part returns to: MAG Maintenance Technologies, 1780 Worldwide Blvd , Hebron , KY 41048 .

REPLACEMENT PARTS WARRANTY

MAG warrants its NEW and REMANUFACTURED parts for a period of 12 months from the date of shipment.

Part warranty on New Machines is for 1 year after machine installation date.

Part warranty on Remanufactured Machines is for 1 year after machine installation date.

If a replacement part is installed by a NON-Authorized
MAG Service Technician, the warranty shall be void.